Updates to Live Chat and WordPress Plugins bring fixes and enhancements to improve usability.

March 10, 2025 Andre Soodeen

The latest updates for the 3CX Live Chat and WordPress plugins are now available – including improved performance and compatibility and customisation options, along with SEO tag improvements for better indexing. If you’re using the Live Chat Code Snippet plugin, updates will be applied automatically. For WordPress users, you’ll receive a prompt if automatic updates aren’t enabled. Read on to learn more.

3CX Live Chat Including Voice Capabilities

3CX Live Chat is more than just a chat tool. The plugin includes a complete communications system for your business – for free. Call, chat, conference and collaborate with your teams and customers from your office, home or smartphone.

3CX Live Chat is built into the 3CX phone system, making it easy to switch from messaging to a call when needed. Unlike other solutions, 3CX gives businesses both live chat and voice capabilities at no extra cost.

With nearly 3 million downloads and a strong reputation for reliability, 3CX Live Chat is trusted by businesses of all sizes. More than 350,000 companies across different industries use 3CX for their communications. It’s a proven, free live chat and phone system that continues to evolve. Here’s a closer look at some of the features that set 3CX Live Chat apart.

Customization options

Customize your chat bubble, font selection, icon styles, and colors to match your brand.
Animations letting you choose between sliding and fading effects.
Privacy controls to decide if customers must agree to a GDPR notice before chatting.

Interactions

Personalized greetings – Set custom welcome messages based on customer interaction.
Language settings – Automatically adjust language based on the visitor’s browser or default settings.
Unread message indicators – Ensures replies aren’t missed.
Minimized chat mode – Visitors can minimize the chat window, keeping only key icons visible while they browse.
Destination – Route chats to individual agents or specific queues and ring groups.
Agent info – Choose to show the agent’s name, avatar, or both.

Live chat to live call

Website visitors can start a chat and escalate to a call or video session. The process remains quick and efficient, allowing agents to handle interactions without switching platforms.

Reporting

Live Chat reports provide data on chat volumes, response times, agent performance and abandoned chats.

How To Get 3CX Live Chat

Log into your 3CX Web Client and navigate to “Admin” > “Voice & chat” > “Add Messaging” and click on “+ Add Live Chat”.

Once you provide the information required, click “Save”.

If you are installing Live Chat on WordPress, click the “Copy” button and follow the instructions. If you are installing on a non-wordpress site, copy the HTML code provided and paste the code before the ”</body>” tag on your individual web pages. For other popular CMS systems see our guides Drupal, Joomla, Squarespace, Weebly and Wix for more detailed information.