A website chat plugin sits on a public page, touches customer conversations and depends on WordPress. It should be included in the same inventory, update and testing routine as the rest of the site—not left to chance after installation.
3CX’s update guidance for its Live Chat and WordPress plugin reinforces the practical work: keep the component current, understand how updates are delivered and verify the customer-facing experience afterwards.
Before updating, record the version and configuration, take an appropriate backup, and test chat, forms, call options and mobile rendering. Confirm who owns future notices. A plugin is a small component with a large public surface; routine maintenance is cheaper than finding an abandoned version during an incident.
Source: https://www.3cx.com/blog/releases/live-chat-wordpress-plugin-vue3/
