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VoIP support engineer reviewing a managed phone-system upgrade dashboard with AI transcription, call routing, CRM contacts, and checklist progress

3CX Update 9 RC Should Be Treated Like a Managed Upgrade

3CX Update 9 RC Should Be Treated Like a Managed Upgrade Release candidates are easy to underestimate. They look close to final, the feature list is...

May 19, 2026

5 min read

AI-powered business phone system turning call audio into transcripts summaries and sentiment insights

3CXVoIP

3CX Update 9 Beta: AI Call Handling Needs a Managed Rollout

3CX Update 9 Beta: AI Call Handling Needs a Managed Rollout 3CX has released V20 Update 9 Beta with a clear direction: business phone systems are moving beyond...

April 30, 2026

4 min read