Never miss the details of an important call again—even the ones your AI handles automatically. With the latest 3CX V20 Update 9, your business phone system can now email you complete call summaries and transcripts whenever your AI Agent screens, blocks, or disconnects a caller.

For Trinidad & Tobago businesses managing high call volumes, this means better oversight, faster follow-ups, and a clear paper trail—without manually checking your phone system.

Why This Matters for Your Business

Whether you're running a busy retail operation in Port of Spain or managing client inquiries across multiple locations, staying on top of every call interaction is critical. The new Send Email feature in 3CX AI Edition automatically delivers:

Caller details – Name and contact information when available
AI-generated summary – A quick explanation of why the caller reached out
Full transcript – The complete conversation for your records

What the Send Email Feature Includes

This is especially valuable for reviewing blocked spam calls, understanding frustrated callers, or following up on inquiries that disconnected unexpectedly.

How It Works

The feature integrates directly with your AI Receptionists and AI Personal Assistants. You can trigger automatic emails for:

Calls blocked based on specific keywords
Suspected spam calls
Abusive or frustrated callers
Non-responsive callers

You choose which team member or department receives these notifications—giving your staff the context they need to respond appropriately.

Important: This works independently of your call recording settings. The AI generates summaries directly from the conversation, so you get documentation even when recording isn't enabled.

Ready to Upgrade Your Business Communications?

At Blue Chip Technologies, we help T&T businesses get the most from 3CX's powerful AI features. Whether you're new to 3CX or looking to upgrade to the AI Edition, our team can guide you through setup and optimization.

Contact us today: