Insights, tutorials, and news from our IT experts in Trinidad & Tobago.
3CX Update 9 highlights how AI is becoming more practical inside business communications, from caller handling to support workflows and managed phone system operations.
3CX has shown how call detail records can be queried through Gemini and BigQuery. For Trinidad and Tobago businesses, the practical value is faster insight into call queues, missed calls, service quality and coaching opportunities.
3CX V20 Update 8 adds WhatsApp inbound calling, giving SMBs a practical way to route WhatsApp voice calls through extensions, queues, and AI agents.
3CX V20 Update 8 brings agentic AI, call summaries, reporting, and admin improvements. Here is what it means for Trinidad and Tobago businesses.
3CX Update 9 RC2 may be close to final, but production phone systems still need backup, testing, and call-flow verification.
3CX SIP Trunk Checking: Reduce Call Setup Guesswork SIP trunks are the part of the phone system most customers never see, but they decide whether calls...
3CX Softphone Deployment Should Be Managed, Not Manual When a business phone system depends on desktop apps, rollout quality matters. A softphone is useful...
WhatsApp Calls Belong in the Business Phone System Customers already use WhatsApp to reach suppliers, service providers, schools, clinics, retailers,...
3CX Update 9 RC Should Be Treated Like a Managed Upgrade Release candidates are easy to underestimate. They look close to final, the feature list is...