Insights, tutorials, and news from our IT experts in Trinidad & Tobago.
3CX V20 Update 8 now lets Trinidad and Tobago businesses receive WhatsApp voice calls directly through their 3CX PBX. Learn what this means for customer experience, setup requirements, and why professional implementation matters.
3CX has shown how call detail records can be queried through Gemini and BigQuery. For Trinidad and Tobago businesses, the practical value is faster insight into call queues, missed calls, service quality and coaching opportunities.
Blue Chip Technologies' SIP for WhatsApp helps businesses route one WhatsApp Business number into their SIP-based PBX so teams can handle concurrent calls instead of relying on one handset.
3CX V20 Update 8 adds WhatsApp inbound calling, giving SMBs a practical way to route WhatsApp voice calls through extensions, queues, and AI agents.
3CX V20 Update 8 brings agentic AI, call summaries, reporting, and admin improvements. Here is what it means for Trinidad and Tobago businesses.
3CX Update 9 RC2 may be close to final, but production phone systems still need backup, testing, and call-flow verification.
3CX SIP Trunk Checking: Reduce Call Setup Guesswork SIP trunks are the part of the phone system most customers never see, but they decide whether calls...
3CX Softphone Deployment Should Be Managed, Not Manual When a business phone system depends on desktop apps, rollout quality matters. A softphone is useful...
WhatsApp Calls Belong in the Business Phone System Customers already use WhatsApp to reach suppliers, service providers, schools, clinics, retailers,...