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You Can't Report on Calls You Can't See: Why WhatsApp Needs PBX Visibility

WhatsApp calls on a handset produce no CDR, no recording, no queue stats. Bridge them to your PBX and that changes.

If your PBX supports SIP trunking, you can route WhatsApp voice calls through it. Here's what IT managers need to know.

Bridge WhatsApp voice calls to your PBX and let an AI receptionist greet, route, and triage—no DTMF menu required.