Insights, tutorials, and news from our IT experts in Trinidad & Tobago.
Apply business-hours schedules and after-hours announcements to WhatsApp voice calls. Give staff their evenings back without ignoring customers.
Keep your WhatsApp number, route calls through your PBX. Here's what the migration actually involves.
Bridge WhatsApp voice calls to your PBX so multiple agents answer on one number—with transfer, queues and reporting built in.
When a WhatsApp call bounces, there's no voicemail, no log, no callback. Here's how a PBX changes that.
Regular WhatsApp handles one call at a time. A SIP bridge lets the same number take multiple concurrent calls, sized in blocks of two.
The WhatsApp Business app works for one person. Here's where it hits its limit and how a PBX bridge extends it.
WhatsApp calls are end-to-end encrypted. Landlines aren't encrypted at all. Here's what that means for handling sensitive calls.