Insights, tutorials, and news from our IT experts in Trinidad & Tobago.
Regular WhatsApp handles one call at a time. A SIP bridge lets the same number take multiple concurrent calls, sized in blocks of two.
The WhatsApp Business app works for one person. Here's where it hits its limit and how a PBX bridge extends it.
Multiple WhatsApp numbers create confusion. One number with concurrent calls and PBX routing solves the capacity problem properly.
When staff use personal WhatsApp numbers for business, customer relationships leave when they do. Here's the structural fix.
WhatsApp calls are end-to-end encrypted. Landlines aren't encrypted at all. Here's what that means for handling sensitive calls.
When one WhatsApp phone can't handle the volume, bridge those calls to your PBX instead of abandoning the number.