Insights, tutorials, and news from our IT experts in Trinidad & Tobago.
Long hold times create a poor experience even when the call is eventually answered. A callback option changes the interaction: the customer can keep their place without remaining on the line, while the business receives a structured item to handle.
Blue Chip Technologies' SIP for WhatsApp gives businesses a practical choice between a customer-managed WhatsApp Business app setup and a hosted-number.
Blue Chip Technologies' SIP for WhatsApp helps businesses route one WhatsApp Business number into their SIP-based PBX so teams can handle concurrent calls instead of relying on one handset.
WhatsApp Calls Belong in the Business Phone System Customers already use WhatsApp to reach suppliers, service providers, schools, clinics, retailers,...
3CX Web Client: Cleaner Daily Calling for Busy Teams A business phone system is only useful if staff can use it quickly during the normal pressure of the...
UniFi Talk: Business Phones Should Be Easier to Run Business phone systems are often judged only when something goes wrong: calls sit too long in a queue,...
3CX Advanced Queue Features: Better Caller Experience Under Pressure 3CX has announced new advanced queue features in V20 Update 9, giving administrators more...
3CX Windows Softphone V5.5: Cleaner Desktop Calling for Busy Teams 3CX has released Windows Softphone V5.5 for production, with changes that sound small at...