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You Can't Report on Calls You Can't See: Why WhatsApp Needs PBX Visibility

WhatsApp calls on a handset produce no CDR, no recording, no queue stats. Bridge them to your PBX and that changes.

Apply business-hours schedules and after-hours announcements to WhatsApp voice calls. Give staff their evenings back without ignoring customers.

Keep your WhatsApp number, route calls through your PBX. Here's what the migration actually involves.

Run the WhatsApp gateway yourself or let Blue Chip manage it—your number stays yours either way. Here's how to decide.

Bridge WhatsApp voice calls to your PBX and let an AI receptionist greet, route, and triage—no DTMF menu required.

Your PBX can try WhatsApp first for outbound calls, then automatically fall back to landline—without agents doing anything different.

Bridge WhatsApp voice calls to your PBX so multiple agents answer on one number—with transfer, queues and reporting built in.

When a WhatsApp call bounces, there's no voicemail, no log, no callback. Here's how a PBX changes that.

Regular WhatsApp handles one call at a time. A SIP bridge lets the same number take multiple concurrent calls, sized in blocks of two.

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