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Self-Managed or Blue Chip-Managed: Two Ways to Run Your WhatsApp-to-PBX Bridge

Run the WhatsApp gateway yourself or let Blue Chip manage it—your number stays yours either way. Here's how to decide.

Bridge WhatsApp voice calls to your PBX and let an AI receptionist greet, route, and triage—no DTMF menu required.

Your PBX can try WhatsApp first for outbound calls, then automatically fall back to landline—without agents doing anything different.

Bridge WhatsApp voice calls to your PBX so multiple agents answer on one number—with transfer, queues and reporting built in.

When a WhatsApp call bounces, there's no voicemail, no log, no callback. Here's how a PBX changes that.

The WhatsApp Business app works for one person. Here's where it hits its limit and how a PBX bridge extends it.

Multiple WhatsApp numbers create confusion. One number with concurrent calls and PBX routing solves the capacity problem properly.

When staff use personal WhatsApp numbers for business, customer relationships leave when they do. Here's the structural fix.

WhatsApp calls are end-to-end encrypted. Landlines aren't encrypted at all. Here's what that means for handling sensitive calls.

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